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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Amanda Davis

August 21, 2026

5  out of  5
rating by Amanda Davis
"Great to work with and always responsive when needed."
We responded:
"Thank you for the wonderful review! We’re glad to hear you found our service great, our team responsive, and the claims process quick and easy. We truly appreciate you choosing us for your homeowners and vehicle insurance—your feedback means a lot"
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Michele Reavesuwa

August 19, 2026

5  out of  5
rating by Michele Reavesuwa
"State Farm - Rebecca Hovater’s office was so helpful during a flood of my parents home! Nicole was available multiple times on her off day to answer questions on claims or with contact phone numbers of ones I needed to reach out to. Rebecca and her entire staff are helpful, personable and knowledgeable."
We responded:
"Thank you so much for your review! We’re grateful we could help during such a stressful time with your parents’ flood claim. Rebecca Hovater and our State Farm team are proud to provide helpful, personable, and knowledgeable homeowners insurance support. We’re also glad Nikki was able to be there when you needed questions answered and the right claims contacts/phone numbers shared. We appreciate your trust in our insurance office"
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Jeff Davis

August 19, 2026

5  out of  5
rating by Jeff Davis
"Nikki is a great Agent! Always there to help when we need it."
We responded:
"Nikki is an asset for sure! We appreciate the review!"
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Kristin Leigh

August 19, 2026

5  out of  5
rating by Kristin Leigh
"I called to get a quote and got switched over from my former insurance company within minutes. Anna was super nice and got me all of the information I needed quickly and efficiently. Not only am I saving $90 a month, everything else seems to be more put together and understandable as well. I was with my last insurance provider for about 12 years and the app never wanted to load, no one ever wanted to answer the phone, they kept going up on our rates EVERY MONTH, and it was just down right irritating. Im excited to have State Farm as my new provider for car and home insurance 😊 saving a little money is the cherry on top."
We responded:
"Thank you so much for the review! We’re thrilled you had a great experience getting your auto insurance quote and switching from your previous provider so quickly. Anna is fantastic—we’ll be sure to share your kind words with her.

At our local insurance agency, we help customers with full coverage auto insurance, homeowners insurance, renters insurance, and even general liability insurance—along with clear insurance consultation and vehicle insurance guidance—so you feel confident and everything is easy to understand.

We’re also happy to hear you’re saving $90/month and that your experience with State Farm (car and home insurance) is smoother and more organized than before. Thanks again for choosing us—we’re excited to be your insurance partner! 😊🏡🚗"
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Jameka Madden

August 5, 2026

5  out of  5
rating by Jameka Madden
"Nikki was polite and a great help. Quick and easy service."
We responded:
"We are glad we were able to help you with renters insurance! Thank you so much for the positive review. "
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Terry Woods

July 31, 2026

5  out of  5
rating by Terry Woods
"Gloria was extremely helpful and attentive to our needs she went above and beyond to help us get the coverage we needed I wouldn’t hesitate a second to recommend Rebecca Stutts Hovater’s State Farm to everyone!!"
We responded:
"We are so grateful for you and the review!! Gloria is a wonderful asset to the agency."
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L Woolfolk

July 30, 2026

5  out of  5
rating by L Woolfolk
"Rebecca and her staff have done a great job taking care of us over the years! It is so nice having “hometown” folks just a phone call away."
We responded:
"Thank you for the kind words! We’re glad to be is here—just a phone call away. We’re proud to provide reasonable price options and great service through homeowners insurance, customized policies, vehicle insurance, and claims assistance. We appreciate your trust over the years!"
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Carlos Torres

July 22, 2026

5  out of  5
rating by Carlos Torres
"Lovely people! Very helpful!"
We responded:
"Thank you for the great review! We’re so happy you found State Farm—Rebecca Hovater in the Shoals helpful, friendly, and knowledgeable. Our team is committed to providing excellent customer service, fast insurance quotes, and customized policies. We’re proud to help with full coverage auto insurance, life insurance, homeowners insurance, and health insurance for individuals and families—especially with affordable rates and coverage options explained clearly."
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Justin McGill

July 21, 2026

5  out of  5
rating by Justin McGill
"Rebecca's office is great to work with. Very professional and prompt in their communications."
We responded:
"Thanks Justin! We work hard to be responsive and take care of our customers!"
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Mara Beth Cravens

July 13, 2026

5  out of  5
rating by Mara Beth Cravens
"We appreciate the excellent service from State Farm. Their team is always responsive, professional, and quick to provide Certificates of Insurance when we need them. Having COIs issued in a timely manner helps our business operate smoothly and keeps projects moving forward. Highly recommend their customer service and support!"
We responded:
"Thank you so much for the wonderful review! We’re thrilled to hear you received excellent service from our local State Farm office. Our team works hard to stay responsive, professional, and efficient! We’re glad we could support you. We truly appreciate your high recommendation of State Farm Insurance and our customer service!"
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denna noah

July 3, 2026

5  out of  5
rating by denna noah
"I wouldn’t want anyone else to handle my home and auto insurance! Everyone there is great and so easy to work with. They make it stress free thanks to you all for being awesome!"
We responded:
"Thank you so much for your amazing 5-star review! We’re thrilled to hear you found a great price with our State Farm Insurance office and that you feel confident with us handling your homeowners insurance and auto insurance.

We’re proud that our team is easy to work with, delivers stress-free insurance support, and provides helpful guidance for full coverage auto insurance, vehicle insurance, and home insurance. We also appreciate you mentioning our Roadside auto assistance—we’re here to help when you need it most.

Thanks again for choosing our State Farm team for your home and auto policies. We truly value your trust and will continue helping you protect what matters—every step of the way!"
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natalie jane

July 2, 2026

5  out of  5
rating by natalie jane
"Rebecca was very knowledgeable and helpful. She was quick to respond and answered all of my questions. I would highly recommend her and her team! You won’t be disappointed!"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that Rebecca was knowledgeable, helpful, and quick to respond—answering all of your questions with confidence. At our State Farm Insurance office, we’re committed to providing top-notch customer service, personalized insurance guidance, and fast communication for every client.

We truly appreciate your recommendation of Rebecca and our entire State Farm team. If you need help with auto insurance, home insurance, renters insurance, life insurance, business insurance, claims assistance, or policy reviews, we’re here to help.

We’re grateful for your trust and look forward to serving you and your family for the long term!"
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Dayany Freitas

June 13, 2026

5  out of  5
rating by Dayany Freitas
"The service provided by Gloria Villalobos was incredible; she presented us with excellent options that allowed us to pay much less than we had been paying with our previous insurance company."
We responded:
"Hi Dayany Freitas—thank you for your amazing 5-star review! We’re so glad Gloria Villalobos helped you find great-priced full coverage auto insurance and excellent options that lowered what you were paying before.

At our small business insurance agency, we focus on affordable rates, personalized coverage quotes, and top-notch customer service for auto, life, and homeowners insurance.

Thanks again for trusting us—we truly appreciate you! 😊"
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Mimi Campbell

June 9, 2026

5  out of  5
rating by Mimi Campbell
"Gary & Pam Campbell :

We highly recommend Rebecca’s State Farm office for your insurance needs. The entire staff - Rebecca, Nikki & Anna are always friendly & helpful with any questions we may have. They have always been very efficient & timely with all our claims."
We responded:
"Thank you for your 5-star review! We’re so glad to hear you have had a great experience with Rebecca Stutts Hovater and the team at our State Farm office. Our team (Rebecca, Nikki & Anna) is here to help with auto insurance, home insurance, life insurance, renters insurance, and business insurance, and we’re proud to provide friendly, efficient, and timely claims support.

We truly appreciate your recommendation to others for insurance in our community!"
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Shane Greenleaf

June 8, 2026

5  out of  5
rating by Shane Greenleaf
"Great communication and customer service"
We responded:
"Hi Shane! Thank you for the 5-star review. We’re so glad you felt the great price, and we appreciate your kind words about our communication and customer service.

At State Farm, we help drivers get the right full coverage auto insurance—including liability, comprehensive, and collision coverage—so you can feel protected on the road. If you ever need to review your deductibles, update your policy, ask about coverage options, or have questions about claims or roadside assistance, we’re here to help.

Thanks again for choosing State Farm—we truly value your business!"
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Matthew Prince

June 8, 2026

5  out of  5
rating by Matthew Prince
"Rebecca Hovater and her staff do an excellent job and meeting my insurance needs. Always very helpful and friendly. Thank you so much!!"
We responded:
"Hi Matthew! Thank you so much for your 5-star review. We’re thrilled you had a great experience getting full coverage auto insurance with us. Our team, including Rebecca Hovater and staff, is dedicated to helping drivers find the right car insurance coverage options—whether you need liability coverage, comprehensive and collision, or a complete full coverage auto insurance policy that fits your needs and budget. We’re also happy you liked our competitive rates and great price. If you ever need auto insurance quotes, policy updates, or assistance with any questions, we’re always here—friendly, helpful, and ready to support you. Thanks again!"
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Annie Kinsley

May 1, 2026

5  out of  5
rating by Annie Kinsley
"One of the best agencies in the area! Friendly service and the agent is outstanding 😀"
We responded:
"Annie thanks so much for the 5 star review! We appreciate you!"
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Sandy Sullivan

April 30, 2026

5  out of  5
rating by Sandy Sullivan
"I had a great experience here! Gloria was very kind , and helpful and took time to explain things,  I appreciate the excellent customer service and would highly recommend this office"
We responded:
"Thank you so much, Sandy, for your wonderful 5-star review! We’re thrilled to hear that Gloria provided you with exceptional customer service and took the time to explain all aspects of your full coverage auto insurance policy. At our agency, we strive to offer affordable and reasonable pricing while ensuring our clients understand their coverage options, including liability, collision, comprehensive, uninsured motorist protection, and more. Your recommendation means a lot to us, and we look forward to continuing to support your insurance needs with personalized service, claims assistance, and risk management solutions. Please don’t hesitate to reach out for any future policy reviews or adjustments to keep your coverage up to date and tailored to your needs!

"
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Suzanne Dangerfield

April 22, 2026

5  out of  5
rating by Suzanne Dangerfield
"Rebecca Hovater and her staff are top notch. The very best there is. We’ve been clients for over 14 years and it’s always been so easy to deal with them. Very fair and competitive. We have never had any issues and always are very pleased with the prompt and courteous service we always receive."
We responded:
"Thank you, Suzanne Dangerfield, for your wonderful 5-star review! We’re thrilled to hear that Rebecca Hovater and her team have provided you with top-notch service for over 14 years. At our agency, we pride ourselves on offering competitive rates and excellent customer service for full coverage auto insurance, homeowners insurance, RV insurance, boat & watercraft insurance, property insurance, and vehicle insurance. Our goal is always to make insurance easy and hassle-free, with prompt claims assistance whenever you need it. We appreciate your loyalty and look forward to continuing to serve you!"
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Pam Fleming

April 2, 2026

5  out of  5
rating by Pam Fleming
"Great Staff, it is nice to have a local agent that I can call day or night and she responds. They helped to secure a quality policy and good pricing on the premium."
We responded:
"Pam, thank you for taking a moment to share your positive experience with us. Your feedback is not only important to us but also very much appreciated! We are always here to help! - Rebecca"
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Diane Wright

March 23, 2026

5  out of  5
rating by Diane Wright
"I work at a body shop and need to talk to someone at Rebecca's office almost daily. She has a great staff that is always friendly and helpful in any way possible. Rebecca is also willing to help her customers or new customers in any way with their insurance needs."
We responded:
"Thank you so much for your kind feedback! We’re delighted to hear that Rebecca’s office provides friendly and helpful service to you and your team at the body shop. Our staff is dedicated to assisting both our valued customers and new clients with all their insurance needs, from claims support to finding the best coverage. We truly appreciate your trust and look forward to continuing to work closely with you every day."
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Sarah

March 23, 2026

5  out of  5
rating by Sarah
"Professional yet friendly, they are quick to respond when we need help."
We responded:
"Thank you for your wonderful review! We’re proud to offer great prices on full coverage auto insurance and homeowners insurance. Our professional and friendly insurance agency is committed to providing reliable insurance services and quick responses whenever you need help. Whether you’re looking for affordable insurance quotes or expert advice, we’re here to support you with all your insurance needs. Your trust and satisfaction mean everything to us!"
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Andrew Tynes

March 19, 2026

5  out of  5
rating by Andrew Tynes
"Been with these wonderful folks for years and they always always come through for me. Extremely responsive, professional, and delightful to talk with. Nikki in particular has saved me thousands over the years."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that our team has consistently been responsive, professional, and delightful to work with over the years. Nikki is truly a valued member of our team, and we’re proud she has been able to save you thousands. Your continued trust means the world to us!"
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Francisco Reyna

March 18, 2026

5  out of  5
rating by Francisco Reyna
"Excellent communication and service."
We responded:
"Thank you so much! We are glad to have your business and look forward to working with you!"
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Leann Roberts

March 18, 2026

5  out of  5
rating by Leann Roberts
"Friendly and helpful staff! Highly recommend!"
We responded:
"We appreciate customers like you and are glad you trust us for your business!"